Shipping policy
COVID-19 DELIVERY UPDATE
We are temporarily changing our delivery process to ensure we continue to offer an essential service whilst keeping our communities safe and connected.
Delivery of Signature Required Product
Couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient's name (to record proof for delivery) and leave the parcel on the doorstep.
The person receiving the parcel will not sign for the delivery directly. If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to the depot.
Free Delivery
We offer FREE shipping Australia wide.
Delivery Time
The majority of our deliveries are made by Australia Post with an estimated delivery time of between 2 to 5 business days. From time to time we may use an alternate courier company based on the location and or the size of the order. Our couriers deliver weekdays only.
Reasons For Order Delays
- Incorrect address has been entered against the order.
- Public Holidays
- Extreme Weather Events
- Incorrect Credit Card information was entered against the order. Please double check all details when you place your order. You will only be charged once your details have been validated by our payment gateway.
- Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping.
Track My Order
Once your order is dispatched you'll receive an email the team at: imahcmumii@outlook.com with details to track your item.